Refund and Return Policy

At PersianGold.shop, we value your satisfaction and want to ensure your shopping experience is as smooth as possible. Our Refund and Return Policy is designed to be user-friendly, transparent, and fair, aiming to increase your trust and satisfaction with our services.

Hassle-Free Returns

We understand that sometimes, things may not go as planned. That’s why we offer hassle-free returns within 7 days from the date of purchase. If you’re not completely satisfied with your purchase, here’s what you need to know:

Eligibility for Returns

To be eligible for a return, please make sure that:

The product is in its original packaging and in the same condition as when you received it.
The product has not been used, damaged, or altered in any way.
You have proof of purchase, such as an order number or receipt.
Some items may have special return conditions, so be sure to check the product description for details.

Initiating a Return

Returning a product is a breeze:

Contact our friendly customer support team at persiangold.shop@gmail.com and let them know you’d like to initiate a return. Please provide your order number for a faster process.
Our team will guide you through the return process and provide you with a return shipping label, if applicable.
Carefully package the item, ensuring it meets the eligibility criteria mentioned above.
Ship the item back to us using the provided shipping label or the address provided by our team.

Refund Process

Once we receive your returned item and inspect it, we’ll notify you about the status of your refund. Here’s what you can expect:

If your return is approved, we will initiate a refund to your original payment method within 2 days.
You will receive an email notification once the refund is processed.

Your Satisfaction Is Our Priority

At PersianGold.shop, your satisfaction is our top priority. If you have any questions, concerns, or need assistance with the return process, don’t hesitate to reach out to our customer support team at persiangold.shop@gmail.com. We’re here to help and ensure you have a positive shopping experience.

Protection of Your Data

Rest assured that your personal information is handled with the utmost care and in compliance with our Privacy Policy. We do not share your data with third parties except for payment processing, where trusted providers may be involved. For more information on how we protect your data, please refer to our Privacy Policy.

Stay Updated

We may update this Refund and Return Policy from time to time to better serve you. We encourage you to review it periodically to stay informed about our policies and practices.

Thank you for choosing PersianGold.shop

We appreciate your trust and look forward to serving you with exceptional products and services. Your satisfaction is our commitment.